Maya Angelou said, “People will forget what you did, but people will never forget how you made them feel.” Despite all the advances in technology and automation, at the end of the day, we are doing business with people, so it all comes down to interpersonal relationships and to establish a real connection with your customer. First Impression The problem with a first impression is that you only have one go at it. The first impression is usually the first step in building rapport and...
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Bou ‘n (kits) verhouding met jou kliënt.
Inleiding Maya Angelou het gesê, “Mense sal vergeet wat jy gedoen het, maar hulle sal nooit vergeet hoe jy hulle laat voel het nie.” Ten spyte van al die tegnologiese vordering en outomatisering doen ons steeds besigheid met mense, so op die einde van die dag kom dit neer op interpersoonlike verhoudings en om ‘n ware band met jou kliënt te skep. Eerste Indruk Die probleem met ‘n eerste indruk is dat ons slegs een kans kry. In meeste gevalle is die eerste indruk die eerste treë om ‘n verhouding...
Toestemming binne die konteks van die Wet op die Beskerming van Persoonlike Inligting, 4 van 2013
Die basiese konsep van toestemming, en sy hoofrol as 'n potensiële wettige regverdigingsgrond vir die prosessering van persoonlike inligting, is 'n konsep wat grootendeels verkeerd verstaan word as 'n eenvoudige aksie om 'n datasubjek te kry om “ja” te sê. Dit is belangrik om daarop te let dat die konsep van toestemming regdeur die Wet op die Beskerming van Persoonlike Inligting (die Wet) voorkom. Die Wet definieer "toestemming" as: "Enige vrywillige, spesifieke en ingeligte...
Consent within the context of the protection of personal information act, 4 of 2013
The basic concept of consent and its main role as a potential lawful basis for the processing of Personal Information is a concept that is widely misunderstood as a simple matter of getting a data subject to say “yes”. It is important to note that the concept of consent is found throughout the Protection of Personal Information Act (the Act). The Act defines “consent” as: “Any voluntary, specific and informed expression of will in terms of which permission is given for the processing of...
Employer’s responsibility when it comes to sexual harassment in the workplace
Chapter 5 of the Employment Equity Act 55 of 1998 (hereinafter called EEA) provides that every employer must take steps to promote equal opportunity in the workplace by eliminating unfair discrimination in any employment policy or practice. Section 6 provides that no person may unfairly discriminate, directly or indirectly, against an employee, in any employment policy or practise, on one or more grounds, including race, gender, sex, pregnancy, marital status, family responsibility, ethnic or...
Wysigings tot die Kodes van Goeie Praktyk
Op die 31ste Mei 2019 is die volgende wysigings tot die Kodes vir Goeie Praktyk deur die Departement van Handel en Nywerheid gepubliseer in Gazette 42496: Skedule 1 van die Gewysigde Kodes van Goeie Praktyk;Gewysigde Kode Reeks 000, Verklaring 000;Gewysigde Kode Reeks 300, Verklaring 300;Gewysigde Kode Reeks 400, Verklaring 400; Die volgende is net sommige van die veranderinge wat ‘n effek op u Breë Basis Swart Ekonomiese Bemagtiging (BSEB) gradering. Eerstens is dit belangrik om daarop te let...
LEARNERSHIPS & BURSARIES
With the new amendments to Statement 300 (which deals with Skills Development), it is important to make sure that both Learnerships, as well as Bursaries, are registered in your financial year. Please see below the new amended Skills Scorecard: Category Skills Development Element Weighting Target 2.1.1 Skills Development Expenditure on any programme specified in the Learning Programme Matrix for black people as a percentage of the Leviable Amount 2.1.1.1 Skills Development Expenditure on...
Employers who require employees to work on a Sunday which is a public holiday, and the following Monday, also a public holiday, are in for an expensive exercise.
The Basic Conditions of Employment Act, 75 of 1997 (“BCEA“), specifically prescribes additional payment for employees who are required to work on public holidays. If an employee works on a public holiday, he must be paid double the wage for work on that day. Employers should also take note of the fact that section 18(1) of the BCEA states that no employer may require any employee to work on a public holiday unless the employee agrees thereto. This requirement does not apply to employees who...
Unsolicited goods
What does that mean to the supplier & consumer in terms of section 21 of the consumer protection act 68 of 2008 (hereafter referred to as the act)? Unsolicited goods are goods: Delivered, after direct marketing, to a consumer where goods were left in the possession of the consumer without requiring or arranging form payment;Delivered at a date, time and place agreed upon with the consumer and the consumer rejected the delivery;Delivered in excess to what was agreed upon with the...
The very fine line between failing to comply with a lawful instruction and gross insubordination.
When considering the charge of failing to comply with a lawful instruction given from a superior the charge is self-explanatory. An instruction given from a superior is deemed as lawful and reasonable if it falls within the employment scope of the employee. This additional instruction will become an added responsibility expected of the employee. If an employee deliberately refuses to do what is expected of him by his subordinate and does not apply the necessary mind to the importance of this...
