Section 1 of the Consumer Protection Act 68 of 2008 (the CPA) defines a “service” as follows:
Service includes but is not limited to:
- any banking services or related or similar financial services, or the underwriting or assumption of any risk by one person on behalf of another, except to the extent that any such service;
- is regulated in terms of the Long-term Insurance Act, 1998 (Act 52 of 1998) or the Short-term Insurance Act, 1998 (Act 53 of 1998).
Therefore, a dispute relating to Long/Short-term insurance is excluded from the CPA’s definition of “service”, and the disputes should be referred to the relevant ombudsman, as the CPA has no application in this instance.
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