With the introduction of the Protection of Personal Information Act 4 of 2013 (referred to as “POPIA” or “the POPI Act”) and the publication of the final Regulations in the Government Gazette no 42110 on the 14th of December 2018, numerous businesses asks the same question: “How do I become POPIA Certified or obtain a POPIA compliance certification?”. Besides the requirements and objectives to achieve in accordance with the POPI Act, the Information Regulator has not yet set up a system...

Section 64 of the Consumer Protection Act, Act 68 of 2008 (CPA) provides that in the event that a consumer agrees to pay a once-off membership fee or an amount for access to services, in terms of which such services are provided at a date more than 25 business days after payment is made, such prepayment for services to be provided remains the property of the consumer until the full membership fee or amount has been used. In the event the facility that provides such services closes down, they...

The introduction of the Consumer Protection Act 68 of 2008 (CPA) has brought about a lot of confusion in the second-hand goods industry, in particular, second-hand vehicles. In this article, we will look at how the court assessed the impact of the CPA on second-hand vehicle sales in the case of Ncc Vs Western Car Sales Cc T/A Western Car Sales (2017). Ms Van Lil purchased a second hand vehicle with high mileage, which started exhibiting problems a week after purchase. Western Car Sales CC t/a...

The Consumer and Corporate Regulations Division (CCRD) at the Department of Trade and Industry held a seminar on 4 & 5 March 2019 at the office of the National Consumer Commission (NCC) to discuss consumer redress issues in the South African motor industry.   Key role players, including SEESA, implicated in the process of consumer complaints handling were invited in order to share strategies and mechanisms on how the current system can be made more effective. Great emphasis was placed...