Consumer Protection & POPI

Episode 68: Sales Records – What Is It And What Needs To Be On It?

Episode 68: Sales Records – What Is It And What Needs To Be On It?

SEESA Consumer Protection Legal Advisors, Remolla Naidoo and Ashlin Naidoo discuss the consumers right to being made aware of what goods are being purchased, the services being rendered, the amounts that make up the final amount and ultimately, being made aware of who the supplier is. Further to this, they ascertain the intention of the legislature for prescribing these requirements. Click play to listen to our podcast! Contact your SEESA Consumer Protection and POPI Legal Advisor to ensure...

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Did You Know? – The anticipated regulations on the registration of the Information Officer were published?

Did You Know? – The anticipated regulations on the registration of the Information Officer were published?

The Information Regulator of South Africa published Draft Regulations on the Registration of the Information Officer in terms of the Protection of Personal Information Act. Therefore, a business must decide as soon as possible who in their business will be the Information Officer to take up his or her duties as per Section 55 & 56 of the Protection of Personal Information Act once registered with the Information Regulator. A business may be charged with an administrative fine, or a person...

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Consent For Processing Personal Information In Terms Of The Protection Of Personal Information Act

Consent For Processing Personal Information In Terms Of The Protection Of Personal Information Act

Consent plays a vital role in the motivation for processing of personal information of a data subject in terms of the Protection of Personal Information Act (hereinafter referred to as the POPI Act). In this article, we will touch on the significance of consent being provided by a data subject when their personal information is being processed: In terms of Section 11 of the POPI Act, the personal information of a data subject may only be processed in minimal circumstances. One of the specific...

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WhatsApp and the Protection of Personal Information Act

WhatsApp and the Protection of Personal Information Act

The past couple of weeks, most people were overwhelmed with messages from friends and colleagues to delete WhatsApp or to install a different rival application like Telegram or Signal. The concern sparked from a change to WhatsApp’s privacy policy to which users must agree in order to use the application. The update in the policy was set to take place in February 2021 has been delayed to May 2021 due to the widespread confusion and misinformation. WhatsApp indicated the reason being that it...

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Episode 64: Processing Information In Terms Of The POPI Act

Episode 64: Processing Information In Terms Of The POPI Act

In this episode, SEESA Consumer and POPI Legal Advisors, Frederik du Plessis and Melinda van der Merwe discuss the conditions set out in the Protection of Personal Information Act in relation to the lawful processing of personal information, together with objections made by the data subject to the processing of personal information.  Click play to listen to our podcast! Should you require additional information regarding the Protection of Personal Information Act, please contact...

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Episode 62: What Is The Process Of Registering An Information Officer Under POPIA?

Episode 62: What Is The Process Of Registering An Information Officer Under POPIA?

SEESA Consumer and POPI Legal Advisors, Melindi Dean and Melinda van der Merwe discuss how all private and public bodies within the Republic of South Africa must register an Information Officer with the Information Regulator for compliance of the Protection of Personal Information Act (POPIA). They focus on how the process work for companies to register their Information Officer and further explain the duties and obligations of the Information Officer in a company. Click on the play button to...

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Did You Know? – Goods supplied in terms of a transaction that is exempt from the application of the Consumer Protection Act, remains subject to the stipulations of Section 60 and 61?

Did You Know? – Goods supplied in terms of a transaction that is exempt from the application of the Consumer Protection Act, remains subject to the stipulations of Section 60 and 61?

The Consumer Protection Act does not apply to the following: • Any transaction in terms of which goods and services are supplied, or marketed to the State; • A juristic person whose annual turnover exceeds or equals the threshold amount determined by the Minister; • A credit agreement under the National Credit Act and transactions in terms of an employment contract. To find out how SEESA can help your business, visit our website for more: https://bit.ly/3oOnqb8 "SMS" the word "SEESA" to 45776...

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The Process Of A Consumer Complaint

The Process Of A Consumer Complaint

A consumer has the right in terms of the Consumer Protection Act to lodge a complaint. The lodging of a complaint is dealt with in terms of Sections 71 – 75 and Regulations 35 – 37 of the Consumer Protection Act. It is important for a supplier to know when a consumer can lodge a complaint, where they can lodge a complaint and what will happen after a complaint has been lodged. When a supplier knows how a process works and what to expect from it, they will have no reason to fear it. “Fear comes...

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Episode 60: Service And Repair Of Goods, Pre-authorisation And Providing Estimates

Episode 60: Service And Repair Of Goods, Pre-authorisation And Providing Estimates

SEESA Consumer Protection & POPI legal advisors, Charl Fourie and Meggan Watson discuss key aspects of repair and service of goods as set out in the Consumer Protection Act. They also discuss the practical elements of providing estimates, getting pre-authorisation and the statutory warranty on repaired goods to assist your business in complying with the relevant sections of the Consumer Protection Act. Click the play button to listen to our podcast! Should you require additional...

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What Is The Difference Between POPIA, PAIA And Who Must Ensure Compliance In Your Business?

What Is The Difference Between POPIA, PAIA And Who Must Ensure Compliance In Your Business?

With all the compliance acts that came into effect over the last few years, business owners could easily get confused with all the different abbreviations they frequently encounter. Two of these acts that have a similar ring to it are the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). The wording of these acts makes it clear that both have to do with the information. On the one hand, there is an act that aims to protect personal...

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