When selling goods online, a Supplier must assess whether it is required to comply with the requirements of the Electronic Communications and Transaction Act 2 of 2002 (“ECTA)”.
Suppliers, which sell goods online to natural persons who are the end users of said goods, unless specifically excluded from doing so, must comply with the requirements set out in sections 43-49 of ECTA. The aforementioned sections regulate lawful compliance insofar as the disclosure of cooling-off periods, return policies and further mandatory information, which must be disclosed on the Supplier website.
Non-compliance with the provisions of the aforementioned legislation could result in a transaction being cancelled by the purchaser without penalty and /or a complaint being lodged against the Supplier.
To find out how SEESA can help your business visit our website at:
#TeamSEESA