SEESA Consumer Protection and POPI Legal Advisors, Sandrisha Govender and Meggan Watson discuss the Motor Industry Ombudsman of South Africa (MIOSA) Complaints Process set out in the South African Automotive Industry Code of Conduct. They focus on why it is important for a supplier to know when a consumer can lodge a complaint, what will happen after the complaint has been lodged, and the consequences for a supplier who ignores such a complaint.
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