The main purpose of the Consumer Protection Act No. 68 of 2008 is to protect the rights of consumers in South Africa. Although many consumers are aware of the very existence of the CPA, not many are aware of their actual rights relating to the return of defective or unsafe goods. The Consumer Protection Act protects consumers. For this reason, it deserves to be mentioned that a consumer is a person to whom goods are sold in the ordinary course of the supplier’s business. If a person is a...

Second-hand vehicles are often unpredictable in so far as reliability, and general wear and tear are concerned. Below we will discuss the consumer’s right, as per section 56 (2) of the Consumer Protection Act (CPA), to request a supplier to repair or replace a second-hand vehicle or to request a refund at a price paid by the consumer for the vehicle, within a 6-month period as of purchase of the vehicle. This concept may seem simple enough at first; however, complications arise once a vehicle...

Security Compromise is a very scary and threatening situation.  Knowing what to do if such an unfortunate event takes place makes it easier and helps to overcome this frightening event. As soon as your company experience any form of security compromise of sensitive or personal information, whether it is information of your clients, suppliers, or employees, the following needs to be done as soon as possible. Section 22 of the Protection of Personal Information Act reads that Notifications...

If your company has experienced a security compromise, the information officer or deputy information officer will be required to complete a pdf fillable form from the Regulator’s website. Failure to do so could mean the notification is non-compliant. When you have experienced a security compromise, you must notify the Regulator as soon as possible using this notification form. The Regulator will then send an acknowledgement of the notification with a reference number. The responsible party is...