Although the Consumer Protection Act No. 68 of 2008 (CPA) protects all consumers’ rights in South Africa, Section 11 and Section 12 of the above Act allows suppliers to approach consumers directly to market their goods or services. Direct Marketing is where a supplier markets their goods or services in person or electronically to a consumer to sell its goods or services to the consumer. All consumers are well aware of this practice as most consumers have been contacted at some time or another...

The Information Regulator has on 12 October 2022 approved two codes of conduct, which came into effect on 5 November 2022: Code of conduct from the Credit Bureau Association (CBA);  Code of conduct from the Banking Association South Africa (BASA).  The Information Regulator has issued these first Codes of Conduct since its establishment to ensure clarity on conditions for the lawful processing of personal information and how these conditions are to be applied and complied with,...

Impact of COVID-19 on certain industries The onset of the COVID-19 pandemic has had many implications for businesses, especially those in the travel, tourism and entertainment industries. There was an international ban on travelling and social gatherings, and as a result businesses could not deliver services paid for by consumers. These included airfreight, hotels and music concerts. As a result, businesses had to think outside of the box to continue operating and prevent the businesses from...