Consumer Protection & POPI

Personal Information in your Health and Safety File – what does the law say?

Requirements for the processing of Personal information in Terms of the POPI Act. The Protection of Personal Information Act, Act No.4 of 2013 (POPI) provides for a legal framework in terms of which information of a personal nature, held of any data subject, which includes a natural living or juristic person should be dealt with in a confidential way. The definition of personal information in the POPI Act includes amongst others any information of a date subjects race and ethnic origin, the...

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Disappearing Data Bundles – NCC stands firm

At a recent public hearing on draft regulations proposed for data expiry and out-of-bundle billing, the National Consumer Commission (NCC) stated their view that data bundles should have a minimum expiry period of 3 years, in line with Section 63 of the Consumer Protection Act (CPA). In some cases in the telecommunications industry, data bundles expire as soon as 30 days after purchase by consumers. Questions have long been asked on the fairness of losing the use of goods or services already...

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Are our business owners using personal information lawfully?

With the Protection of Personal Information (POPI) Act still on billboards and in the news, most business owners are aware of it but they are still unsure of whether they are processing personal information lawfully. You might think, “How am I going to do what the POPI Act requires from me and grow my business at the same time?” This is not only possible, but it’s not as hard as many business owners think. Where does my compliance begin? Businesses need to work systematically through their...

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What does the POPI Act Draft Regulations mean for you?

After the Protection of Personal Information (POPI) Act Draft Regulations were gazetted in September 2017, they are expected to be published in April 2018 after comments and suggestions were considered. The Draft Regulations are basically more detailed rules and procedures on the practical application of the POPI Act. An assessment of the Draft Regulations demonstrate that they are practical and relatively uncomplicated. What is the role of the POPI Act Draft Regulations? The Draft Regulations...

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Everything you need to know about reversing a transaction

Did you know there are 3 statutory cooling-off periods to protect consumers? There are 3 statutory cooling-off periods to protect consumers. The right to a cooling-off period enables consumers to reverse a transaction without any penalty. These 3 cooling-off-periods are prescribed by the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communication and Transaction Act 25 of 2002 (ECTA) and the Alienation of Land Act 68 of 1981. Each of these prescribed cooling-off periods describes...

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How to handle broken goods according to the CPA

It often happens that, after purchasing an item, we discover that it is broken. Our first reaction is to return it to the shop we bought it from and get our money back, right? Not always. Section 56 of the Consumer Protection Act (CPA) provides an automatic warranty whereby all goods may be returned to the supplier without penalty and at the supplier’s risk and expense within 6 months of the purchase or delivery date, if those goods fail to meet the requirements of Section 55 of the CPA: They...

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Fixed term agreements – know your rights

The Consumer Protection Act (CPA) has had a great impact on fixed term agreements in South Africa. Suppliers can no longer bind consumers to fixed term agreements as they did in the past. Section 14 of the CPA regulates fixed term agreements (though it doesn’t apply to all fixed term agreements). What are the rights of the consumer and the supplier in this regard? Let’s have a careful look at the CPA. The applicability of Section 14 of the CPA Section 14 of the CPA applies to all fixed term...

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Should your business accept crypto currencies?

These days, all everybody is talking about is the huge growth and profits that is being experienced on the financial stock market in crypto currencies. The frontrunner of the phenomenon, Bitcoin, has surpassed the $20,000 mark in December 2017 and also lost a lot of ground in that same month. Since the start of the crypto currency age we have seen approximately 20 different types of crypto “coins” and you can be sure that there are more to come. The question then arises is what difference will...

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Lease agreement cancellation and the CPA

The enactment of the new Consumer Protection Act No. 68 of 2008 (herein referred to as the CPA) introduces some changes to lease agreements for immovable property. Parties acquire certain rights in respect of the cancellation of a lease agreement, as well as certain rights pertaining to the maximum duration of a lease agreement. When referring to the regulations promulgated in terms of the CPA a maximum duration of 2 years are prescribed for fixed term agreements. This provision also applies...

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