The short answer is No. Normally, if a consumer bought a product, it may not be returned for a refund unless there is an additional refund policy in place and a valid reason in terms of the Consumer Protection Act.
Valid reasons in terms of the Act are:
- The product is defective within six months after delivery, subject to investigation and misuse, wear and tear;
- The product was bought after direct marketing and the consumer cancelled the agreement within five business days;
- The consumer did not have a reasonable opportunity to examine the product before delivery;
- The product was part of a mixture of goods that the consumer did not order;
- The product was found unsuitable for a particular purpose as communicated to the supplier when the goods were bought and returned within ten business days.
Products that were disassembled, altered or installed and because of public regulation prohibits return unless defective.
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