Customer Service
Customer Service is the basic foundation of success for every company. Our Customer Service training effectively teaches delegates the basic principles of customer care and how to effectively communicate with your clients, consumers and customers. Delegates will learn to understand, meet and exceed customers’ expectations.
 
 
Claim back a percentage of your Skills Development Levies when you attend training through SEESA Skills Training! Our team of expert Skills Development Facilitators (SDFs) will assist in creating your Annual Training Report (ATR) and Workplace Skills Plans (WSP) as part of this process.

SEESA believes in providing training that is of a practical nature, instead of a purely academic nature. That way delegates leave each session with workable information that they can implement in the workplace immediately.
 
 
Due to limited seats only 3 people per company per date can register.
Contact SEESA Skills Training - Tel: (012) 810 0900 | Fax: (012) 810 2207 | Email: training@seesa.co.za
 
 
With an ever-changing economic environment and so many businesses selling the exact same product, or delivering the same services at similar prices, customer service becomes that one critical aspect that sets your business apart from the rest.

Not only does customer service, and exceptional customer service at that, ensures differentiation of your brand over the rest of your competitors, it also ensures your customers return, and perhaps even talk to other people about it, creating further awareness.

On completion of this course you will understand what exceptional customer service is, how to provide excellent customer service and successfully contribute to the growth and success of your business. Practical classroom discussions together with self-evaluation exercises will help you to place yourself in the customer’s shoes and view the situation from their perspective. This in turn allows companies to create their offerings from a customer-centered point.

We look forward to having you share this experience with us.
What you’ll learn:
  • Why is customer service important.
  • The advantages and of good customer service.
  • The disadvantages and of bad customer service.
  • Practical tips and guidelines on providing exceptional customer service.
  • How to effectively communicate with your customers and what to avoid.
  • How to present your most professional self when working with your customers.
  • Addressing difficult customers and solving their problems.
Who this course is for:
  • Reception personnel and frontline staff
  • Cashiers
  • Waiters
  • Sales personnel
  • Customer service departments and managers
  • Any person who deals directly with customers, applicable industries (just to name a few):
    • Retail sector
    • Service industries
    • Hospitality industry
    • Including organisations that deliver business-to-business products or services.
Course Outline:
  • Module 1: Introduction to Customer Service
  • Module 2: Exceptional Customer Service
  • Module 3: Communication
  • Module 4: Problem Solving Skills
This course is presented by SEESA’s qualified labour attorneys and advocates who are dealing with these aspects on a day-to-day basis. Through their extensive practical experience, they will be able to provide delegates with handy tips and examples in simplifying complex principles.
 
www.seesa.co.za | Toll Free Number: 086 117 3372