Consumer Protection Act

Consumer Protection Act

This course examines a complete overview, and provides a clear understanding of the stipulations of the Consumer Protection Act, and how it affects the interests of business owners. Also included in this course is interpretations of consumer law from multiple viewpoints.

Claim back a percentage of your Skills Development Levies when you attend training through SEESA Skills Training! Our team of expert Skills Development Facilitators (SDFs) will assist in creating your Annual Training Report (ATR) and Workplace Skills Plans (WSP) as part of this process.

SEESA believes in providing training that is of a practical nature, instead of a purely academic nature. That way delegates leave each session with workable information that they can implement in the workplace immediately.

Due to limited seats only 3 people per company per date can register.

Contact SEESA Skills Training - Tel: (012) 810 0900 | Fax: (012) 810 2207 | Email: training@seesa.co.za

The Consumer Protection Act is changing the way we conduct business in South Africa. The Consumer Protection Act came into effect in 2011 and influences the way in which companies are allowed to do business with consumers. Since everyone can, and will, at some point be a consumer, anyone who is interested in understanding South African consumer protection and how the law facilitates this protection could find this course insightful.

In terms of the Act, consumers have certain rights and may enforce these rights. This has implications in terms of marketing, legal, sales and other activities. In order for your company to be able to adhere to the obligations imposed on it, you will need to understand the rights and the complaints procedures in terms of the Act.

This course will serve as an introduction to the Consumer Protection Act and offers the learner a broad understanding of the protection of consumers in South Africa.

We are excited to have you join us on this journey toward compliance and look forward to seeing you in the course!

What you’ll learn:

Develop an introductory understanding of the Consumer Protection Act.
The different rights within the Consumer Protection Act.
Consumers’ rights to privacy and the right to choose.
Suppliers’ accountability to consumers.
How to initiate a complaint to the commission.
The rights and responsibilities of the commission regarding an investigation and the outcome there of.

Requirements:

No prior legal experience or knowledge is required for this course.

Who this course is for:

Sales personnel
Marketing staff and managers
Brand Managers
Customer service managers
All those interested in knowing the Consumer Protection Act better

Course Outline:

Introduction to the Consumer Protection Act
Right to Equality in Consumer Market
Consumers’ rights to privacy
Consumers’ right to choose
Right to Disclosure and Information
Right to Fair and Responsible Marketing
Right to Fair and Honest Dealing
Right to Fair, just and reasonable Terms and Conditions
Right to Fair value, Good Quality and Safety
Suppliers accountability to consumers
How to initiate a complaint to the commission
The rights and responsibilities of the commission regarding an investigation
The outcome of an investigation

This course is presented by SEESA’s qualified labour attorneys and advocates who are dealing with these aspects on a day-to-day basis. Through their extensive practical experience, they will be able to provide delegates with handy tips and examples in simplifying complex principles.